Privacy Policy

This website is owned and operated by AuVex Premier Travel.

The Data Controller (referred to as “we/our”) is Sean Gardiner

Name of data protection officer: Sean Gardiner

Our ICO Registration number is: ZB182120

Our principal place of business is 70 Thorndale Road, Belmont, Durham. DH1 2AH.

You can contact us:

· by post at the address above

· by telephone: 07802 455 118

· by email: office@auvexpremiertravel.co.uk

This policy is effective from 1st September 2021

Introduction

This privacy policy sets out how we use and protect any information that you give to us when you use any of our services. We are committed to ensuring that your privacy is protected. Any information collected from you will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. 

What we collect

We only collect information provided voluntarily by you to enable us to provide the services you require. This may include:

· Name

· Contact information including phone number, email and social media address

· Demographic information such as address and postcode

· Child seat or other specific requirements

We do not store debit or credit card details. In-car card payments are made through Squareup.com whose processes adhere to the PCI Data Security Standard, Level 1.

Information as above is only retained for as long as is reasonably necessary or legally required.

What we do with the information we gather

We require this information to understand your needs and provide you with a safe and reliable service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure all information we collect.

Privacy

We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK (Data Protection Act 2018).

We will not share any of your personal information with other companies or individuals without your permission unless we are required by law to do so. 

Your legal rights

You have the right to:

· Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

· Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

· Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. 

· Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. 

· Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

· Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

· Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

For further information please visit www.gov.uk/data-protection